Complaints Policy

The Talent Fund and its charitable brands and restricted funds take complaints seriously. We are committed to resolving any issue in a timely, transparent and impartial way.


Please note if you use our complaints procedure, you are agreeing that The Talent Fund, and its charitable brands and restricted funds use any personal information you send us for purposes connected with your complaint. We will only give your personal information to other people and organisations if you have given us permission to do so.


We can usually only investigate complaints where the identity of the complainant is known so that it is possible to go back and verify information if needed. Where an anonymous complaint is received of a serious nature, The Talent Fund may consider investigating if there is enough information to guide further enquiries.


Complaints can be emailed to

We will respond to a complaint within 14 days of receiving it. Please note we may be unable to investigate and resolve complaints if they refer to an incident more than three months in the past. If a complaint requires further investigation, we will send an interim report and advise you of our findings within 30 days.

If you are not happy with our response, please let us know as soon as possible. Your complaint will be referred to a more senior member of staff and/or Trustee who will carry out a review and let you know the outcome within 30 days.

If you remain dissatisfied with our response you can contact the Charity Commission (opens new window) for advice on 0845 300 0218 or the Fundraising Regulator (opens new window)

For reference, The Talent Fund is a registered charity number 1185346

The Talent Fund may decide to pass a complaint to regulatory or legal authorities (e.g. the Charity Commission or the police) in the UK if there is a reasonable basis to suspect that an organisation or individual have acted illegally.