The Talent Fund is committed to making giving purposeful, fun and easy. However, we recognise there could be circumstances where mistakes have been made.
As a registered charity, we are subject to regulation by the Charity Commission for England and Wales under The Charities Act 2011. We also follow the Fundraising Code and standards as laid out by the Fundraising Regulator. Trustees also adhere to other legislation relating to financial fraud and money laundering.
As a rule, Charities are not permitted to refund any donations. However, there may be exceptional circumstances (for example, please refer to vulnerable persons policy).
Any request for a refund should be made in writing to the Treasurer, c/o firstname.lastname@example.org who will review the request, taking advice from The Talent Fund’s Board of Trustees and/or Charity Commission, and further legal advice, if needed.
The Talent Fund is committed to making charitable giving a positive experience. We will treat all refund requests with the utmost importance and endeavour to respond within 14 days. However, we recognise the process may require advice from external agencies and response times may be out of our control. We will keep you updated as appropriate.